Dickson Interactive » Twitter

Are you putting all your eggs in one basket?

Scott — Thu, 29 Jul 2010 16:44:03 +0000

By: Scott Dickson

When asked if they’re utilizing the power of social media and relationship marketing, many business-owners and CMO’s will reply, “Of course! We have an awesome Facebook page and we’re getting started on Twitter.”

Well, that’s great. But, setting up a Facebook page and linking your posts to a Twitter profile doesn’t mean you’re “on Twitter.” It means you’re doing it wrong.

In my opinion, you’re putting all your eggs in one basket by relying too heavily on Facebook. Don’t get me wrong, Facebook is a huge piece of the puzzle. But, if you’re not executing effectively AND not implementing other social media platforms, you’re missing opportunities to engage your potential audience.

YouTube is the 2nd largest search engine on the planet. If you do a search for your company, will it appear in the search results? Better yet, if you own a restaurant in Charlotte, do you have a video tagged appropriately that shows up in a YouTube search for “restaurants in Charlotte”?

If you’re business to business, you must be on LinkedIn, right? Are you a wedding photographer with pictures saturated and tagged on Flickr? If you’re a movie theater you must be using Foursquare to reward your mayor and other customers checking in. And how about Twitter? Are you engaged? Do you really know what it means to be engaged on Twitter, or are you just pushing out content?

Are you utilizing the power of social bookmarking sites like Digg, Delicious, Reddit, Propeller, Stumbleupon, etc.? Have you claimed your blog at Technorati? Do you even have a blog? Is your website set up to convert visitors into potential customers?

Is your head spinning?

Chances are pretty good you’ve watched this video ad nauseum. But, it does drive home the point that there are other platforms to pay attention to.

So, yes…Facebook is gigantic and amazing. You’d be crazy not to work very hard to have a commanding presence there. However, you shouldn’t stop at Facebook.

Take the time and do the research on the other opportunities…or, you can always just contact me!

A shameless plug, no doubt. But, hey…it is my blog.

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3 Quick Tips To Grow Your Blog Using Twitter

Scott — Tue, 02 Mar 2010 18:49:17 +0000

Twitter is a great tool to help drive interested readers to your blog. Here are 3 Twitter tips that will help you establish yourself and grow your community on your blog.

1 – Retweet your followers: If one of your followers posts something you think is funny or interesting…retweet it for them. They’ll most likely see that and thank you…exposing your content to more people. Remember, Twitter’s not just about you.

2 – Post articles from other writers: Whatever your passion is…write about it on your blog. But also, post articles from other sources with similar content. This lets your followers know that you’re genuine about your passion and not just looking to push your own message out to them.

3 – Answer questions: Monitor your community and try to answer your followers’ questions. If you don’t know the answer to one…maybe someone else does. Find out and respond. This helps build your reputation and credibility, which can lead to more followers and the likelihood that your posts will get retweeted…hence, extending the reach of your message.

For more information, or to get help with your social media strategy, CONTACT US!

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5 Reasons Why Your Business Should Use Social Media

Scott — Wed, 23 Dec 2009 15:31:51 +0000

By: Scott Dickson

It would be very easy to come up with more than 5 reasons why your business should be utilizing social media.

Here are 5 significant reasons to consider…

1 – Establish yourself as an expert – Blog about your business and share tips and advice to help you stand apart as the expert in your field. Share those blog posts on your Facebook page and Twitter profile and your audience will come to you with questions.

2 – Word of Mouth – Your potential customers are talking to their friends and family about their purchases. If your fans and follwers trust you they’ll tell others…increasing the chances they’ll buy from you.

3 – Build Relationships – The audience you develop through social media will be more loyal and feel more connected to your business. Communicate with them on a personal level and some may become ambassadors or even evangelists for your business.

4 – Increase Website Traffic – Once you develop a sizable audience and begin posting links to products, pages, blog posts, etc. you should see an increase in traffic to your site. Measure the analytics closely and record the metrics on a monthly basis.

5 – Search Engine Optimization – Google indexes content on Facebook pages, Twitter profiles and other social sites. This creates links back to your site, which should increase your search engine rankings and bring you more business!

For more information or to get help with your social media strategy, CONTACT US!

Visit: DicksonInteractive.com

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Why I don’t link Twitter to Facebook.

Scott — Wed, 18 Nov 2009 08:31:54 +0000

By: Scott Dickson

OK…admit it. One of your Facebook friends posts entirely too many times each day and you’ve made the difficult decision to either hide that person’s updates…or de-friend them completely.

Hopefully you just chose to hide them. I will confess…I have done this.

As marketers, that tells us that our “fans” and “members” don’t want to be bombarded every day with 4 or 5 posts and updates from us on Facebook. They want relevant, important and useful information that they can use and pass on to their friends…maybe once a day…depending on the size of your community.

However, on Twitter…things are different. Twitter is a micro-blog with short, quick bursts of information. Users are accustomed to getting “tweets” from the people they’re following several times a day…if not more.

So, here’s my perspective. As a business or organization, if you link Twitter to Facebook…meaning everything you post on Twitter automatically shows up on Facebook…you could be causing people to “un-fan” your page or leave your group. Remember, your goal is for people within your communities to take your posts and share them with others.

Twitter and Facebook are two separate and very different experiences. While Facebook is a more of a personal engagement, Twitter is more business-like and wide open. You should treat them as such and limit your posts on Facebook, but increase your frequency on Twitter. I hope that makes sense.

Other social media experts (hint: there is no such thing) might disagree with me on this and that’s fine. I’m merely sharing my perspective based on experiences I’ve had developing communities for my clients.

Feel free to contact me with any questions.

Visit: DicksonInteractive.com

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Can I get a re-tweet?

Scott — Mon, 09 Nov 2009 16:07:23 +0000

By: Scott Dickson

The art of the “re-tweet” is a great discussion that could go on for hours.

One big issue that can be addressed quickly is, “How can I get my message re-tweeted in order for more people to see it?”

I enjoy re-tweeting things that are funny and interesting (you should too…hint!). So naturally, you’ll see me re-tweet posts by people like @chrisbrogan, @randyinman, @mashable, @reallifesarah, @guykawasaki, @andybeal and @hubspot, amongst others.

Here’s the thing…if I have to edit or abbreviate your tweet, I’m probably not going to re-tweet it and neither will others.

Time after time I see users post something that’s really funny or interesting and when I hit the RT button it ends up being 200+ characters…pretty frustrating to people who like to re-tweet. Remember, you only have 140 characters.

So, if you can condense your message, you’re much more likely to have it re-tweeted by your followers. Make it easy for them!

Feel free to contact me with any questions.

Good luck out there!

Visit: DicksonInteractive.com

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For Companies, a Tweet in Time Can Avert PR Mess

dicksoninteractive — Mon, 03 Aug 2009 15:41:37 +0000

Source: Wall Street Journal

By SARAH E. NEEDLEMAN

A growing number of businesses are tracking social-media outlets such as Facebook and Twitter to gauge consumer sentiment and avert potential public-relations problems.

Ford Motor Co., PepsiCo Inc. and Southwest Airlines Co., among others, are deploying software and assigning employees to monitor Internet postings and blogs. They’re also assigning senior leaders to craft corporate strategies for social media.

One morning last December, Scott Monty, Ford’s head of social media, saw Twitter messages alerting him to online comments criticizing Ford for allegedly trying to shut a fan Web site, TheRangerStation.com. The dispute prompted about 1,000 email complaints to Ford overnight.

Mr. Monty, who joined Ford the previous July from an advisory firm specializing in social media, didn’t wait to learn the facts. He posted messages on his Twitter page, and Ford’s, saying he was looking into the matter, adding frequent updates.

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Traditional Marketing Budgets Lose to Interactive

dicksoninteractive — Tue, 14 Jul 2009 14:23:14 +0000

Source: Center for Media Research

According to Forrester Research, reported by Richard H. Levey at Directmag.com, 60% of marketers surveyed will increase their interactive marketing budgets by shifting funds from traditional media. Direct mail was cited by 40% of marketers as being one being cut, outranking newspapers (35%), magazines (28%) and television (12%).Among the interactive channels, the study finds social media and mobile marketing spending expanding between 2009 and 2014, with social media jumping by 34% on a compounded annual basis and mobile marketing increasing by 27%. Social media starts at $716 million in 2009, increasing to $3.11 billion by 2014. Mobile marketing expenditures stand at 319 million this year, and goes to $1.27 billion by 2014.

Online display advertising, which currently stands at $7.83 billion, will rise by 17% annually, ending up at $16.9 billion in 2014. Search marketing, which currently accounts for $15.39 billion in spending, will jump by 15%, to $31.59 billion, and e-mail, now at $1.25 billion, will increase 11%, to 2.08 billion.

Shar VanBoskirk, Forrester analyst, says “Email marketing is having a banner year as marketers:

Grow their lists with the promise of ‘green marketing’
Turn on more and smarter programs to boost sluggish sales
Shift money to email from direct mail
Improve email effectiveness by linking it to other channels like search or user-generated ratings and reviews.”

And, while social and mobile media expand, a corollary report from Forrester shows marketing officers reporting that budgets for traditional media, such as television, print, radio or magazines, along with staff and training spending and branding and advertising expenditures had been cut by two-thirds from last year’s levels, and more than half of their direct mail budget was gone.

Budget reductions from the 2008 level include:

29% reduction in marketing technology
27% in online advertising
22% in Web site development budgets were reduced
21% reduction in loyalty program spending
11% reduction in E-mail marketing
7% in social media spending from the 2008 level

Among CMOs facing lower budgets:

19% said they cut branding and advertising because “I can’t track its results”
26% said the same about their TV, print, radio or magazine expenditures
19% reduced their direct mail spending because it delivers the lowest ROI

On the other hand, 47% of CMOs whose budgets have been cut are increasing their spending on social media, while another 44% are increasing spending on Web site development. 40% will spend more on online advertising, and nearly that amount will increase financial resources in e-mail, considering these functions critical to their businesses, or needed to maintain competitive advantages.

In a glimpse into how marketing is viewed throughout a number of organizations, just over half of the CMOs see it as a revenue enhancer that needs to be supported. But 41% indicated marketing efforts are under increasing scrutiny from all levels of the company, and 18% are working in firms where marketing is seen as a cost center that needs to be cut.

To read more about the interactive budgets, visit Direct here, and for more on the continuing Forrester report on marketing budget reductions, please go here.

This commentary is insightful. I recommend it to others.

Post your response to the public Research Brief blog.

See what others are saying on the Research Brief blog.

Hold off on Twitter…fix your website first.

dicksoninteractive — Wed, 01 Jul 2009 21:34:35 +0000

It’s fundamental – focus on your website.

You thought this Blog post was going to tell you that you’re missing the boat because your company is not on Twitter or blogging. Wrong. Maybe the problem is that you have not created an iPhone app yet, or that you don’t even know if there is a Facebook page set-up for the brands, products and services that you sell. Wrong again.

All of the attention you think you should be spending on online marketing in the many digital channels and platforms will bring your company zero return if you don’t have a website that is not only nice and easy-to-use, but findable through all of the search engines (yes, that includes Google, Microsoft and Yahoo!).

It’s time to get back to basics. It’s almost laughable to think that some companies don’t have a serious, robust and up-to-date website in 2009. No matter what you do – and this include business-to-consumer (B2C) and business-to-business (B2B) – everyone, at every level of any organization, always goes online to see just who they are doing business with. This could be potential customers, clients, vendors, consultants and more. As each day passes, we’re seeing just how significant a website is to the overall business strategy of all companies.

Here’s a scenario: you’re having lunch with a business colleague who recommends a new laptop for you to check out. Do you run down to Best Buy? Do you call your IT department and have them fax you over a spec sheet? No and no.

You do what everyone does: you check it out online.

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